Terms & Conditions
1. Overview of the T&C
1.1. Via its website shop.stolz.ee, hereunder the “Site”, STOLZ OÜ, registry code 12058588. “shop.stolz.ee” is an online printing company that specializes in printing and in the creation of impressions on different formats.
1.2. All deliveries and services are governed by the following Terms and Conditions (T&C) in the current version up to the date of order. These general terms and conditions are the only ones applicable and replace all other conditions, except prior expressed ones and written exemptions.
2. User Account
2.1. You can create a free personal user account with which you can easily manage all your projects and all data accompanying your orders from anywhere in the world. Registration is completely optional. You do not need to create a user account to order from shop.stolz.ee.
2.2. To access your user account, you need your email address and your personal password that was assigned to you when you created your user account.
2.3. To use the user account, it is essential that the email address you provide to shop.stolz.ee is correct. This is the only address shop.stolz.ee will use to report any and all information regarding your account. You must, therefore, provide correct information and inform shop.stolz.ee of any subsequent change of email address.
2.4. The user account is accessible and available 7 days a week and 24 hours a day. However, it is possible that for maintenance reasons, Website or network updates, or due to other events or disruptions beyond shop.stolz.ee’s control, access to the Site or to the user account may be disrupted. shop.stolz.ee cannot be held responsible for any loss or damage arising from such interruptions.
2.5. As a holder of the account, you are solely responsible to shop.stolz.ee for all photographs or digital images stored in your user account and in general, any use made of your user account by you or any third party.
2.6. You are also responsible for maintaining the confidentiality of the password assigned to you. Shop.stolz.ee will incur no liability in the event that your password was used by someone other than yourself and cannot be held liable for any damages resulting from such unauthorized use by you or any third party. You are required to immediately inform shop.stolz.ee of any unauthorized use of your password and to change your password as soon as you think it may no longer be confidential.
2.7. The Service is provided for an indefinite period. Shop.stolz.ee or yourself can terminate it by giving 15 days notice. This notice is granted by shop.stolz.ee by email to the address you provided. You can send notice to shop.stolz.ee via the “Contact Us” section of the website.
2.8. When the user account is terminated, shop.stolz.ee deletes the user account and all photographs and projects that had been saved there.
2.9. Moreover, shop.stolz.ee may, without prior recourse to a court jurisdiction or any form of compensation, immediately terminate the user account and/or block access to all or part of the user account or delete some or all of the digital photographs placed in the user account in the event these Terms and Conditions were violated.
3. Software use
3.1. Some software programmes (“Free Software”) are available on the website for processing digital images or, for example, to create photo products. This software is the property of shop.stolz.ee.
3.2. They can only be used as part of private usage. Any other download, copy, permanent or temporary reproduction of the Software, in whole or in part, is prohibited. Also prohibited are the translation, adaptation, shaping or other transformation of the Software as well as any form of distribution or provision to the public, be it free or at a cost.
4. User conduct
4.1. You are held responsible for all the images you download or copy via the website www.shop.stolz.ee. This implies, in accordance with the law on protection of personal data or with any other applicable law, that you agree not to download or view via the website any photographic image in violation of copyright laws or any other intellectual property right. In addition, you cannot use the site for an unlawful purpose. Thus, it is forbidden to upload, post, order prints, email, transmit or communicate any unlawful content, in particular, any image or photograph of a minor involved in sexual acts, or violating the privacy or publicity rights of others.
4.2. You will be held responsible for any loss or damage arising from any breach of this clause and compensate shop.stolz.ee for all costs incurred by it (including lawyer’s fees) in the case of such a violation.
4.3. Shop.stolz.ee reserves the right to take, without notice, any useful measure in the event of a breach of this clause or serious indications of such a violation, and do so without you being able to claim any form of compensation. shop.stolz.ee may in this particular case block access, delete all images stored on their server, refuse to validate an order or terminate all or part of the services provided via shop.stolz.ee’s website. Finally, shop.stolz.ee may disclose your personal information as well as copies of photographs or images uploaded by you to the judicial and administrative authorities to meet any liability that would be required under legal request.
5. License for the photographs posted online
Ordering a product or using the user account service does not confer any right on shop.stolz.ee about the photographs stored on their server and it is only a license granted for the sole purpose of executing this service.
6. Placing an order
When you confirm your order, you give us firm permission for concluding a contract. We accept this proposal by sending the order confirmation within 24 hours by email.
To order, the website will guide you step by step through the ordering process. During the ordering process, you can modify your order or correct your data at any time by simply going back to the previous steps.
Before finally confirming the order, a summary of all the details of the order will be displayed. Please check all details and make corrections if necessary.
You are required to provide accurate and precise information about the particular identity of the recipient of the order and delivery address as well as the email address where a confirmation email of the order can be sent.
Once the order process is completed, you can no longer waive it. No orders will bind shop.stolz.ee before the latter has confirmed them by email or any other appropriate means of communication.
7. Retention of the order
7.1. Your order and the information related to this order will be kept. A summary of the order and its contents will be sent via email as order confirmation. You can also print the contents of the order and the T&C before placing the order. After receiving confirmation of the order, you can monitor your order online using our order tracking.
7.2. The photos you upload to the site for placing an order will be retained for 20 days. This enables you to resume during this period an interrupted ordering process, without having to upload your photos again.
7.3. After completing the order, the photos in question may be retained for a period of 45 days in the case of any issues with the production or delivery of your order. This period is extended accordingly when shop.stolz.ee undertakes a new impression of your photos.
7.4. The retention of your files is restricted to the production of your order. shop.stolz.ee will in no case retransfer files to customers (e.g. after the theft of your computer). It is your responsibility to keep copies of these photographs.
8.1. The prices for the production of your order are those displayed on the Site at the time of placing the order and are included in the summary of the order. They are listed in euros and unless expressively stated otherwise, are inclusive of all taxes.
8.2. Shipping costs are displayed on the site beside the detailed descriptions of products as well as on the following page Products & Prices.
9.1. We ship to all EU countries, UK, USA, Switzerland, and Norway. For delivery, we use companies such as Omniva, Postnord, DPD, GLS, and UPS.
9.2. shop.stolz.ee cannot be held responsible for delays or delivery problems due to Omniva, Postnord, DPD, GLS, and UPS or a third party.
9.3. The delivery times mentioned on the website serve purely as an indication and are a representation of average delays. These delays cannot, therefore, in any case, result in a form of compensation, refund or cancellation of an order.
9.4. What happens if the parcel containing your order is lost?
If your order does not arrive within one month from the date shop.stolz.ee first validates your order, you then have two weeks to inform shop.stolz.ee. shop.stolz.ee will then either reprint your photos at no extra cost or refund the total cost of production. shop.stolz.ee alone will make the choice between these two options.
9.5. What happens if the postal service fails to deliver the order to the recipient?
You are obliged to ensure proper reception of the order. This information includes the full and correct delivery address and the provision of a mailbox bearing the name of the recipient. For all returned parcels to shop.stolz.ee due to the customer’s fault (eg incorrect delivery address, addressee unknown, refused reception, not picking up the parcel at the post office within the time frame or other), you are unable to claim any compensation. Given the logistical cost of managing returns, reshipment of returned orders will not be possible as this goes beyond what is reasonably required by shop.stolz.ee,. However, each returned order will be destroyed immediately after the reception to protect the privacy of our customers. For returned parcels to shop.stolz.ee following a failure from the postal service, shop.stolz.ee is committed to reproduce and reship the order at our own expense.
9.6. What happens if your order is damaged during transit?
If, despite the precautions taken by shop.stolz.ee to prevent against any risk of damage during transportation, your order still reaches you in a damaged state, simply contact our customer service after reception of your order via our contact form on the “HELP” page and send us a digital photo of the damaged product. shop.stolz.ee will then reprint your damaged items and reship the order at no extra cost to you, the customer.
10. Retention of title
10.1. All orders delivered remain the property of shop.stolz.ee until full payment is received by shop.stolz.ee.
11. Payment and billing
11.1. shop.stolz.ee site offers a wide variety of payment options provided by PaySera and PayPal. You can pay by credit card, online banking: Luminor, Swedbank, LHV, SEB or PayPal. shop.stolz.ee reserves the right to exclude some of these methods of payment during the transaction.
11.2. The payment takes place directly after the order confirmation. In case of a failure to make the payment in due time, shop.stolz.ee has the right to call upon lawyers or firms specialized in debt collection. All resulting costs will be paid by the debtor.
11.3. Validating an order on the site or any other service provided by shop.stolz.ee implies the customers’ acceptance to use the electronic format for billing.
shop.stolz.ee cannot, in any case, be held responsible for damages resulting from the use of the website or adjacent services such as the loss of profit or loss of data.
For any direct damage, shop.stolz.ee’s responsibility is limited to the amount paid by the user for the service that caused the damage.
13. Right of withdrawal
All products are manufactured to customer specifications. As a consequence, there is no right of withdrawal. However, as a gesture of goodwill, shop.stolz.ee grants you the “Money Back Guarantee”.
14. Return of non-compliant products
Stolz allows to return non-compliant products in the following two circumstances:
– If the products received do not match the products you’ve ordered on the website. The order confirmation e-mail contains all the information regarding the products (selected photographs, formats, and options) and enables both parties to identify errors by Stolz.
– If the delivered products have defects associated with the product itself or an incident that occurred during the printing process.
In these two specific cases, complaints must be addressed to Stolz by e-mail (to the contact provided in the order confirmation e-mail) within a period of 5 days starting on the date of receipt of the goods and must include (i) customer name and address, (ii) the order number, (iii) the invoice number and (iv) the reason for the complaint. Stolz will inform the customer if the complaint is valid. We may request you to return the goods for inspection. Stolz can remediate for non-compliant products by shipping the order again or by refunding the customer. In any case, there’s no further compensation.
No returns shall be accepted for problems considered to be subjective (print preferences, sharpness of the image, etc.), problems related to a mistake in the choice of the product and/or its options by the customer in the order, problems related to the photo itself (flaw in the photograph, technical or adjustment problem with the camera …), shipping issues or product liability during restoration and/or cleaning of the products.
15. Customer Support
If you have questions or complaints, please contact our Customer Support via the contact form on our site.
16. Protection of your personal information
Shop.stolz.ee is committed to protecting your personal information. In general, all the data you provide will only be used in order for shop.stolz.ee to respond to your request.
You can find further information on the following page Protection of your data on our website.
17. Legal Notices
17.1. Availability of the Website and Services: shop.stolz.ee does it’s best to ensure that the website and all the services offered are accessible and available 7 days a week, 24 hours a day. However, it is possible that for maintenance reasons, Website or network updates, or due to other events or disruptions beyond shop.stolz.ee’s control, access to the Site or to the user account may be disrupted. shop.stolz.ee cannot be held responsible for any loss or damage arising from such interruptions.
17.2. Property Rights: Unless stated otherwise, all features (such as images, sounds, documents, logos, databases, etc..) on the website (the “Website Content”) are protected by copyright or by other intellectual property rights belonging to shop.stolz.ee or other third parties. These rights remain the property of shop.stolz.ee or other third parties. The license you have to use the website is strictly limited to what is necessary to benefit from the Services. All trademarks, trade names, company names, domain names, logos, photographs, images or other distinctive signs used on the website to identify the website, shop.stolz.ee or other third parties are the sole property of shop.stolz.ee and/or third parties and you can not use them in any way.
17.3. Links to other Internet sites: shop.stolz.ee can insert links to other Internet sites on the pages of the website. It is, however, not responsible for the content of the sites, the advertising, products, services or other materials on or available from external sources or for damages or losses, true or alleged, that could result from the use or be connected with the use of such sites or external resources.